questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
General Questions
Products/Services Questions
Account Questions
Technical Questions
Contact Questions
1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the couriers website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order and your order has not been dispatched yet, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Yes we do. We are situated at 53 Umhlanga Rocks Drive, Durban North.
2. Returns and Exchanges
Returns Policy
If you are not completely satisfied with a Sephora purchase or gift for any reason, Sephora welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. Returns that are made from 31-60 days after purchase are eligible for online credit (if returned to us by mail) or store credit (if returned in-store). In order to complete the return, you must have a proof of purchase.
Please review our return, refund, and exchange policies below for purchases made on Sephora.com, purchases of Sephora items on third-party marketplaces (including, but not limited to, Instagram, Google, YouTube and Facebook), purchases made in Sephora stores and Instacart, Doordash or Shipt orders. Products must be returned in new or gently used condition. Sephora monitors return activity for abuse and reserves the right to limit returns or exchanges at Sephora in all instances. Beauty Insider points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at Sephora’s discretion. If a return is not approved by Sephora for any reason, the item may not be returned to you. We may ask you for a driver’s license or government ID to verify your identity.
1. Finding Products
Search for Products
Know exactly what you want? Or perhaps you're just searching for a Keyboard or Mouse? Use our comprehensive Search box located in the upper left corner of our site to find the exact product you need, or browse through the results that fit your criteria. You can enter a product number or even a partial description of the product. You can be as broad as "USB Mouse" or as specific as "Red Mouse with Bluetooth."
Search for Brands
Looking for that hot new brand? The quickest way to find your favorite brands is by using our Search Button located at the top of every page on the right. Simply type in the brand you're looking for and our system will display all products matching your desired brand.
Search for Gifts
Searching for that perfect gift? Trying to stay within a budget? Browse our store and add a note at checkout letting us know this is a gift. We will deliver the item already wrapped and we'll throw in a card.
Note: We will remove any price tags or anything that shows where & how much you have paid.
Product Information
After you have found the perfect product, you can read the benefits and usage tips on each product detail page. If you need further information on the product, please contact support.
Product Availability & Out of Stock Products
Tech Tavern carries thousands of products and hundreds of brands. Occasionally, an item may be temporarily out of stock. Our stock is replenished on a weekly and sometimes a daily basis depending on the particular item and brand. If your desired item is out of stock, Contact Support & we'll try our best to urgently supply and courier the product over to you.
Account registration, sign in, password & linked accounts
Resetting Your Password
If you have forgotten your password, click the Human Silhouette and then click on "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password by contacting support
Order status & history
Tracking an Order
You can track the status of your order online at Tech Tavern. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 4 business days from the time your order has shipped.
Order Statuses:
Order Submitted - "Ordered"
Once you have placed your order on Tech Tavern and your credit card has been authorized, your order status will appear as "Ordered"
Cancelled - Your order has been cancelled. Please contact support to enquire.
Order Processing - "In Progress"
Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment.
Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Order Delivery - "Partially Fulfilled"
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Fulfilled."
Order Returned - "Returned"
It takes up to 1 week to process a return and credit your credit card account. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed.
Canceling or Modifying an Order
Before you place your order, you can view the contents and the total amount in your shopping basket.
Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, Track your order.
If you let us know the moment the order is placed, our team can assist, Contact support for cancelling or changing order details.
Partially Canceled Orders
If an item in your order is out of stock after your order has been placed, the out of stock item will be canceled from your order, and you will receive notification via email as well as the refund for the affected item. All in-stock items in your order will be shipped by default.
Call us
Contact No: 084 385 3062
Store Operating Hours
MON-FRI: 8am to 5:30pm
SAT-SUN: 10am to 3pm
Customer Support Hours
MON-SUN: 24 Hours Live Chat
Chat with us
Visit our contact us page or click on "Live Chat" on the bottom right