Tech Tavern Returns and Refunds Policy

At Tech Tavern, we are committed to providing high-quality software products and ensuring customer satisfaction. We understand that there may be instances where you need to return or seek a refund for your purchase. This Returns and Refunds Policy outlines the guidelines and procedures for such cases.

1. Eligibility for Returns and Refunds

1.1. Software

Due to the nature of software products, we generally do not offer returns or refunds for digital downloads after the product has been successfully delivered and activated. However, we will assess each request on a case-by-case basis and may offer a refund or exchange if there are valid reasons. Please refer to Section 2 for the steps to submit a refund request.

1.2. Physical Products

If you have purchased a physical product (e.g., Hard Drives, Laptops, etc.), you may be eligible for a return or refund within a specified timeframe as mentioned in Section 2.

2. Return and Refund Process

2.1. Contact Customer Support

To initiate a return or refund, please contact our Customer Support team within 7 days of the purchase or delivery date, whichever is applicable.

2.2. Online Request

You can also request a return online from your account by Logging in.

2.3. Provide Details

When contacting Customer Support, please provide the following information:

• Order number
• Product name
• Reason for the return or refund request
• Any relevant supporting documentation (e.g., screenshots, error messages)

2.4. Assessment and Resolution

Our Customer Support team will review your request and assess its eligibility. We may require additional information or clarification to better understand the issue.

2.5. Refund or Exchange

If your request is approved, we will offer one of the following options, based on the circumstances:

• Refund: A refund will be issued to the original payment method used for the purchase. Please note that the refund will be processed within 7 days.
• Exchange: In certain cases, we may offer to exchange the software product with an alternative product of equal value. The exchange will be subject to product availability and agreement between you and our Customer Support team.

It’s important to note that we cannot provide refunds for compatibility or technical issues that may arise on the customer’s end.

2.6. Return Shipping

If you are required to return a physical product, we will provide you with detailed instructions, including the return address and any necessary shipping labels. Please note that you will be responsible for the return shipping costs unless otherwise stated by our Customer Support team.

3. Contact Us

If you have any questions or need further assistance regarding our Returns and Refunds Policy, please contact our Customer Support team via support@techtavern.co.za.

Please note that this Returns and Refunds Policy is subject to change without prior notice. It is your responsibility to review this policy periodically to stay updated with any revisions.